RETURNS

We endeavor to keep our customers happy with their selected purchases made through our website. Please be aware of our following returns policy:

Zofara accepts returns worldwide on clothing items purchased from the Zofara website within 10 days of the delivery date.

A flat return fee of AUD $30 will be automatically deducted from your refund.

A credit note of $50 will then be issued upon return of items as long as you meet our return conditions. (Please see our return credit and conditions)

We do not except returns on any accessory items. Sales of all accessory items, including but not limited to scarves, handbags, leather goods and wallets are considered final.

All returns are shipped complimentary by Zofara using DHL express International and domestic couriers.
Please ensure the return conditions are met and your items are returned within the time provided.


Returns Request Process

• To return an item/s please login to your account and fill in the returns request form click here
  
  
• Please allow up to 72 hours for your returns request to be reviewed. Your request will either be approved / declined or more information may be requested. Please click here to review our returns policy.
• On approval of your returns request you will be sent an email notification. You will then be required to print the Zofara Returns Label to include with your returned item/s and place all item(s) in the original shipping box/package.
• Please email customercare@zofara.com with a preferred collection day/time and we will schedule a DHL courier to collect your package. 
• A Zofara customer care representative will email you a DHL returns label and required shipping paperwork which includes your waybill tracking number, customs invoice if the shipment is dutiable, and a receipt for your own records. Please print this paperwork and attach the label to the outside of the box. Please insure you remove all other existing labels from outside box/package.
• When the items have been shipped please confirm this with us by clicking the "Confirm Sending" button on the returns page click here. Please notify Zofara immediately if you missed the DHL courier to collect your package, and we will re-schedule your collection.
• When we we have received your returned items and have confirmed they meet our return conditions we will issue you with a $50 credit note that can be used towards your next online purchase. Credit notes are valid for a period of 3 months.
• To track your return, please record the waybill tracking number printed on the DHL Returns Label and enter the tracking number here at www.dhl.com

Please contact us at customercare@zofara.com if you have any questions or require further information.

Zofara orders cannot be exchanged.

Please return your order to us within 10 days of the shipping date for a refund using the return service
ensuring the return conditions are met.

A flat return fee of AUD $30 will be automatically deducted from your refund.  A new order can then be placed through Zofara.com or if you Contact Us.

We offer complimentary shipping worldwide.

Zofara uses DHL express worldwide courier services.

Please note we do not deliver to P.O Box addresses.

Items not received within 10 days of the delivery date will not be accepted.

We will only accept the item of clothing in the exact condition it was sent out in when accompanied by the original sales receipt. Products must be returned in unused, unworn, unwashed, unaltered, and undamaged condition, with all tags still attached. Such products must be returned in their original packaging, including any boxes, hangers, garment bags and other signature packaging materials.

Please note that we cannot accept returns on items if you removed the tags.

Purchases must be returned from the original shipping country with a returns form. If your return does not meet the conditions listed, the package will be sent back to you.

If the returned items meet our return conditions and are received within 10 days of the delivery date then a credit note of $50 will be issued to your Zofara account to be used towards your next online purchase.

Credit notes are issued after the return item has been received by Zofara, and is valid for a period of 3 months after issue date. Please keep all email documentation regarding credit notes.

Refunds will be credited to the original purchaser's credit card or method of payment.

On receipt of return, we will process the refund.

Please note card refunds may take up to 7-10 business days for your bank to complete, depending on their processing time.

Business days are Monday to Friday excluding public holidays.

Please retain your DHL air way bill (AWB) tracking number until you have received your refund.

If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be slightly higher or lower than the original price paid.

Zofara is unable to cancel or make changes to any orders once an order has been placed.

A shipping confirmation with tracking information will be emailed to you once your purchase has been shipped.  

Please make sure the shipping address is correct, as we're unable to redirect orders.

On delivery if any items are unsuitable and meet the return conditions, please follow the instructions in returning your purchase.

Pre-orders/ Payment Terms / Shipping Fees/Duties & Taxes

Zofara products are available for pre-order through our Eboutique. Each signature item is exclusively made to order with our international network of master craftsman. Items will be delivered as soon as they are produced.

At the time you place your order you will be required to pay (50%) of the amount due as a deposit, exclusive of duties and taxes.

We will charge the remaining fifty percent (50%) balance owed plus duties and taxes, when your product is ready for shipment.

Our customer service team will notify you with an ETA (estimated time of arrival) on your pre-ordered item.

Due to our “Pre-Release” nature of transactions on our website, please note that your order is expected to be fulfilled within a four month period from the date you placed your order and the date your products are ready for delivery.

This allows sufficient time for account registrations, securing deposits and hand crafting your items to deliver to your selected destination.

Estimated delivery times are listed for each product on our Eboutique.

Please note that delivery times for your pre-ordered item may change.

To get an updated ETA of your pre-ordered item contact Zofara customer care at customercare@zofara.com

Prices stated on the Australian site are inclusive of GST.

We do not take cancellations on pre orders.